KORREK Pro TFC™ Polymatrix satisfaction guarantee

We are sorry the product did not meet your expectations. Please apply for a refund by sending us this application form and be prepared to send the product in question to Berner Oy to substantiate your claim. We will send you further details after receiving your application. Thank you.

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  • Accepted file types: doc, docx, pdf, jpg, jpeg, Max. file size: 10 MB.
    Maximum size 10MB, allowed file formats: DOC, DOCX, PDF, JPG, JPEG.
  • Please describe briefly the conditions in which you used the product and why you are not satisfied with it.
  • Accepted file types: jpg, gif, png, jpeg, Max. file size: 128 MB.
    Allowed file formats: JPG, GIF, PNG, JPEG.

  • Rules and conditions for refund

    The satisfaction guarantee campaign applies to the KORREK Pro TFC™ Polymatrix 350 ml product sold in Finland.

    The satisfaction guarantee/money-back claim can be presented by consumers over 18 years of age living in Europe.

    The satisfaction guarantee claim must be made within three months from the date of purchase.

    An individual consumer may only receive a refund once.

    Only carefully completed satisfaction guarantee claims will be processed.

    A money refund requires an image of the purchase receipt. The amount paid to the claimant is the same as the amount displayed on the product purchase receipt.

    The product must be returned with approximately ½ of the bottle’s contents remaining.

    The money refund will be paid to the account specified by the claimant within 30 days from returning the product. The claimant is responsible for the accuracy of the information.

    The claimant is responsible for any packaging costs.

    The satisfaction guarantee campaign is valid until further notice.